I recently heard an example of great branding on the radio. It was for a local auto repair shop that specializes in repairing European motors. The announcer got on and pointed out how they were different from their competitors who had lower prices, but less experienced technicians and also from their competitors who offered fancy chairs and lattes while you wait, but who had prices to match these extra luxuries. Their niche was a fair price and a good job for the regular guy.
You may think that everyone thinks of themselves as the regular guy, but that’s not true. I for one would be willing to spend a little extra money to sit in a nice clean room, with a comfortable chair sipping a frothy drink while someone worked on my car. And there are people who always want or need the lowest possible price. What this auto shop did so well was effectively target their ideal client. They did not try to appeal to each end of the spectrum and everything in between. As a result, they did not waste time and money reaching out to the wrong audience. [Read more…]